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GENERAL TENANCY AGREEMENT - verify accuracy of all particulars.

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OFFICE HOURS Monday – Friday 8.30am – 5.30pm

Saturday 8.30am – 4.00pm

OUR PREFERRED METHODS OF CONTACT

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1. E-MAIL This is the most effective and quickest contact method if you have email access also. Please email info@rentalexpress.com.au.

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2. APPOINTMENT To see your Property Manager in person please contact us to make a time to suit you both. The nature of our role takes us out of the office and by making an appointment we can ensure we are there for you.

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3. PHONE If you don’t have email or for emergencies please call 3354 8001. Messages left will be returned as soon as it is possible to do so.

OTHER INFORMATION

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CONDITION REPORT Please complete, sign and return to our office within 3 DAYS of the lease commencing date; as required by the Residential Tenancy Act.

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RENTPAY RentPay is our preferred method of rent payment. Please refer to the information sheet provided in this folder.

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EMERGENCY REPAIRS Emergency repairs include such situations as:

· Burst water service

· Blocked or broken toilet

· Serious roof leak

· Gas leak

· Fault/damage likely to cause injury

· Electrical shock/fault

Phone 3354 8001 to report these types of situations immediately. If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers listed on Page 2 of the Tenancy Agreement as well as Page 8 of the green RTA Information Book in this Tenant Moving In Kit.

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GENERAL REPAIRS AND MAINTENANCE All general repairs and maintenance notes must be forwarded to our office in writing so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. Repair Advice Forms are included in this folder.

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PROPERTY INSPECTIONS The property is inspected by our Maintenance Inspection Manager 3 – 4 times a year. You will be notified in writing 7 – 28 days prior.

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KEYS – Locked out? Office hours – you can collect our Management set and drop them back within the hour.

After hours – contact a locksmith at your cost.

Qld Locksmiths 3871 3855

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MOVING OUT Two (2) weeks notice in writing is required if you intend to vacate on the lease expiry date or after that date. The form is included in this folder.

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INSURANCE We advise all tenants to insure their own contents as they are not covered under the owner’s policies

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CONNECTIONS

GAS Origin 13 24 61 ELECTRICITY Energex 13 12 53 TELEPHONE Telstra 13 22 00